At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
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The Breakdown:To offer a professional and high-quality customer support in the upcoming winter season, we are currently looking for a seasonal Customer Success Specialist. The Customer Success Specialist is the first person the customer contacts regarding products, orders, deliveries and invoicing.
What You Get to Do:
- Establish and maintain professional one on one relationships with customers and internal partners
- Fluently and professionally treat requests via Email, Chat, Phone or Webform. As well as customer platforms (B2B)
- Cover a wide range of customer questions (e.g.: product information, order status, spare part info, warranty, returns, delivery time, availability, prices, marketing and sales questions)
- Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
- Guide and educate customers about Burton and anon product lines
- Knows his/her “Focus/Key” Accounts in detail (buying behavior, sell through, distribution, website etc.) and treat these with priority
- Cover the full order process, from correct customer data in our systems through order entries, deliveries, warranty claims to marketing and credit support
- Know all VAS (Value added service customers) processes for their customers and work close with logistic and our warehouse
- Assist DTC customers with product information and product availability. Assist customers with order, delivery, invoice, discount, warranty and spare part questions via phone, email and chat and webform.
- A passion for snowboarding or the outdoors with an in-depth product knowledge
- Previous experience in Sales and/or Customer service is highly regarded
- Basic economic education is a Plus
- Excellent written and oral communication skills in English, Italian and/or Swedish (German or French are a strong Plus)
- A positive attitude, focus on details and capability to work independently while maintaining a "team and customer first" mindset
- Well organized, time efficient and multi-tasking ability
- Agile and curious about new technologies, tools and innovative ways of working
- A strategic position at the global market leader in the snowboard lifestyle industry
- Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
- A multinational team, in a modern and pet friendly office, located in the heart of the Alps
- Flexible working hours and work location
- Competitive, rewarding compensation package, depending on your qualifications and experience
- Many other additional benefits including product discounts, outdoor days, a seasonal snowboard, gym membership, season pass contribution, company events, etc.
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